Shipping, Returns, Exchange & Damaged/Incorrect Goods
Shipping, Returns, Exchange & Damaged/Incorrect Goods
We currently deliver worldwide using trusted courier partners. Shipping fees apply and are calculated at checkout based on your location. Orders are processed within 1–2 business days, excluding weekends and public holidays. Delivery timelines may vary depending on the destination.
If for any reason you’re not fully satisfied with your purchase, we accept returns within 10 days of delivery. Items must be unused, in their original condition, and returned with all original packaging, including dust bags and tags. Return shipping fees are the responsibility of the customer unless the item is received damaged or incorrect. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to the original payment method within 7–10 business days, depending on your bank or payment provider.
Exchanges are subject to product availability. If you wish to exchange an item, please contact us within 7 days of receiving your order.
Non-Returnable Items
- Items purchased during sales or promotional offers
- Gift cards
- Items damaged due to misuse or improper handling
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos, and we will resolve the issue promptly.
Contact: hello.cavora@gmail.com
WhatsApp: +971 508596458